Sektor usług dla biznesu w Indiach, Irlandii i Polsce. Analiza porównawcza
DOI:
https://doi.org/10.2478/cer-2019-0018Słowa kluczowe:
Sektor usług dla biznesu, usługi dla biznesu, BPO, SSC, wybór lokalizacji inwestycjiAbstrakt
Szybki rozwój branży usług dla biznesu jest jedną z cech charakterystycznych współczesnej gospodarki. Razem z pozostałymi państwami Europy Środkowej i Wschodniej, Polska jest jednym z zyskujących na znaczeniu miejsc lokalizacji firm z tego sektora. Celem artykułu jest zbadanie i porównanie branży usług dla biznesu w Indiach, Irlandii i Polsce. Zarówno Indie, jak i Irlandia, są wyróżniającymi się miejscami dla lokalizacji usług tego typu. Dlatego też porównanie stanu i warunków funkcjonowania sektora w tych krajach i w Polsce wydaje się być ciekawe. W pracy przeprowadzono badania literaturowe w celu wskazania motywów podejmowania zagranicznych inwestycji usługowych przez firmy i wyboru czynników mających znaczenie dla lokalizacji centrów usługowych. W części empirycznej czynniki te zostały poddane analizie metodą deskryptywną w odniesieniu do badanych krajów. Pozwoliło to na wyciągnięcie wniosków dotyczących Polski. Do pewnego stopnia, Polska posiada niektóre pozytywne cechy zarówno Indii, jak i Irlandii. Tłumaczy to duży współcześnie napływ inwestycji z branży usługowej do Polski.
Pobrania
Bibliografia
Abbott, P. (2013), How can African Countries Advance their Outsourcing Industries: An overview of possible approaches, “The African Journal of Information Systems”, Vol. 5
Google Scholar
Barry, F., Bergin, A. (2012), Offshoring, inward investment and export performance in Ireland, ESRI Working Paper, Vol. 430.
Google Scholar
Benito, G.R.G., Dovgan, O., Petersen, B., & Welch, L.S. (2013), Offshore outsourcing: A dynamic, operation mode perspective, Business Standard, Vol. 42 (2).
Google Scholar
Caniato, F., Elia, S., Luzzini, D., Piscitello, L., & Ronchi, S. (2015), Location drivers, governance model and performance in service offshoring, “Int. Journal of Production Economics”, Vol. 163.
Google Scholar
Coe, N.M., & Townsend, A.R. (1998), Debunking the Myth of Localized Agglomerations: The Development of a Regionalized Service Economy in South‑East England, Transactions of the Institute of British Geographers, Vol. 23 (3).
Google Scholar
Deloite (2016), Ireland’s customer contact sector: Engaging talent in a changing environment
Google Scholar
Demirbag, M., & Glaister, K.W. (2010), Factors Determining Offshore Location Choice for R&D Projects: A Comparative Study of Developed and Emerging Regions, “Journal of Management Studies”, Vol. 47 (8).
Google Scholar
Doh, J.P., Bunyaratavej, K., & Hahn, E.D. (2009), Separable but not equal: The location determinants of discrete services offshoring activitie, “Journal of International Business Studies”, Vol. 40 (6).
Google Scholar
EC(2018), https://ec.europa.eu/ireland/news/highest‑gdp‑growth‑for‑ireland‑in–2018_en (accessed: 13.12.2018).
Google Scholar
Fastmetrics, https://www.fastmetrics.com/internet‑connection‑speed‑by‑country.php (accessed: 13.12.2018).
Google Scholar
Forbs, https://www.forbes.com/sites/niallmccarthy/2017/02/02/the‑countries‑with‑themost‑stem‑graduates‑infographic/#27e5ca58268a (accessed: 12.18.2018).
Google Scholar
Gerbl, M., McIvor, R., Loane, S., & Humphreys, P. (2015), A multi‑theory approach to understanding the business process outsourcing decision,“Journal of World Business”, Vol. 50 (3).
Google Scholar
Gooris, J., & Peeters, C. (2014), Home–Host Country Distance in Offshore Governance Choice, “Journal of International Management”, Vol. 20 (1).
Google Scholar
Graf, M., & Mudambi, S.M. (2005), The outsourcing of IT‑enabled business processes: A conceptual model of the location decision, “Journal of International Management”, Vol. 11 (2).
Google Scholar
Grimes, S. (2003), Ireland’s Emerging Information Economy: Recent Trends and Future Prospects, “Regional Studies”, Vol. 37 (1).
Google Scholar
Grimes, S., & White, M. (2005), The Transition to Internationally Traded Services and Ireland’s Emergence as a “Successful” European Region, “Environment and Planning”, Vol 37 (12).
Google Scholar
Grossman G, Helpman R. (2005), Outsourcing in a Global Economy, “Review of Economic Studies”, Vol. 72.
Google Scholar
Guimarães, P., Figueiredo, O., & Woodward, D., (2000), Agglomeration and the Location of Foreign Direct Investment in Portugal, “Journal of Urban Economics”, Vol. 47 (1).
Google Scholar
Handley, S.M., & Benton, W. C., (2013), The influence of task‑ and location‑specific complexity on the control and coordination costs in global outsourcing relationships, “Journal of Operations Management”, Vol. 31 (3).
Google Scholar
Hätönen, J. (2009), Making the locational choice,“ Journal of International Management”, Vol. 15 (1).
Google Scholar
HEA, Higher Education Authority (Ireland), http://hea.ie/2018/01/31/student‑numbers‑in‑ireland‑top–225000 (accessed: 13.12.2018).
Google Scholar
Hear, A., Polster, T., McLoclin, N. (2016), Where in the World? Cushman & Wakefield
Google Scholar
Honohan, P. (2009), What went wrong in Ireland, Trinity College, Dublin.
Google Scholar
Jabbour, L., & Zuniga, P. (2016), The Outsourcing of Research and Development in Global Markets: Evidence from France. The World Economy, Vol. 39 (3).
Google Scholar
Kedia, B.L., & Mukherjee, D. (2009), Understanding offshoring: A research framework based on disintegration, location and externalization advantages, “Journal of World Business”, Vol. 44 (3).
Google Scholar
Kleibert, J.M. (2014), Strategic coupling in “next wave cities”: Local institutional actors and the offshore service sector in the Philippines, “Singapore Journal of Tropical Geography”, Vol. 35 (2).
Google Scholar
KPMG, https://home.kpmg.com/xx/en/home/services/tax/tax‑tools‑and‑resources/tax‑rates‑online/corporate‑tax‑rates‑table.html (accessed: 13.12.2018).
Google Scholar
Lewin, A.Y., & Volberda, H.W. (2011), Co‑evolution of global sourcing: The need to understand the underlying mechanisms of firm‑decisions to offshore, “International Business Review”, Vol. 20 (3).
Google Scholar
Luo, Y., & Jayaraman, V. (2013), Entry Strategies in Business Process Offshoring, “Journal of Leadership & Organizational Studies”, Vol. 20 (4).
Google Scholar
Martinez‑Noya, A., Garcia‑Canal, E., & Guillen, M.F. (2012), International R&D service outsourcing by technology‑intensive firms: Whether and where?, “Journal of International Management”, Vol. 18 (1).
Google Scholar
Maskell, P., Pedersen, T., Petersen, B., & Dick‑Nielsen, J. (2006), Learning Paths to Offshore Outsourcing – From Cost Reduction to Knowledge Seeking, “SSRN Electronic Journal”, Vol. 13.
Google Scholar
Metters, R., & Verma, R. (2008), History of offshoring knowledge services, “Journal of Operations Management”, Vol. 26 (2).
Google Scholar
Michael Page (2017), 2017 India Salary & Employment Outlook, New Dehli 2017.
Google Scholar
MoHRD (2018), Ministry of Human Resource Development Department of Higher Education, All India Survey on Higher Education 2017–18, New Delhi 2018.
Google Scholar
Mukherjee, D., Lahiri, S., Ash, S.R., & Gaur, A.S. (2017), Search motives, local embeddedness, and knowledge outcomes in offshoring, “Journal of Business Research”, http://dx.doi.org/10.1016/j.jbusres.2017.10.035 (accessed: 13.12.2018).
Google Scholar
Munoz, J.M., & Welsh, D.H.B. (2006), Outsourcing in the IT industry: The case of the Philippines, “The International Entrepreneurship and Management Journal”, Vol. 2 (1).
Google Scholar
Musteen, M. (2016), Behavioral factors in offshoring decisions: A qualitative analysis, “Journal of Business Research”, Vol. 69 (9).
Google Scholar
Newobserwer, http://newobserveronline.com/95‑of‑it‑engineers‑in‑india‑incapable‑new‑report‑reveals/ (accessed: 13.12.2018).
Google Scholar
PAIH, https://www.paih.gov.pl/sectors/bss# (accessed: 13.12.2018).
Google Scholar
PWC (2014), India – A destination for sourcing of services, PWC 2014.
Google Scholar
Raghunath, A. (2014), Growth Achieved and Sustain by the BPO Sector in India, “Global Journal of International Economics and Research”, Vol. 14 (1).
Google Scholar
Rajkumar P., (2013), A Study of the Factors Influencing the Location Selection Decisions of Information Technology Firms, “Asian Academy of Management Journal”, Vol. 18 (1).
Google Scholar
Ramachandran, K., & Voleti, S. (2004), Business Process Outsourcing (BPO): Emerging Scenario and Strategic Options for IT‑enabled Services, “Vikalpa”, Vol. 29 (1).
Google Scholar
Robert Walters (2018), Salary Survey 2018 Europe.
Google Scholar
Rodgers, P., Khan, Z., Tarba, S., Nurgabdeshov, A., & Ahammad, M.F. (2017), Exploring the determinants of location choice decisions of offshored R&D projects, “Journal of Business Research”, doi:10.1016/j.jbusres.2017.11.009 (accessed: 13.12.2018).
Google Scholar
Romalis, J. (2006), Capital taxes, trade costs and the Irish Miracle, “Journal of the European Economic Association”, Vol. 5 (2–3).
Google Scholar
Ryan, P., & Giblin, M. (2012), High‑tech Clusters, Innovation Capabilities and Technological Entrepreneurship: Evidence from Ireland, The World Economy, Vol. 35 (10).
Google Scholar
Statista, https://www.statista.com/statistics/189788/global‑outsourcing‑market‑size/ (accessed: 29.10.2018).
Google Scholar
Theglobaleconomy, https://www.theglobaleconomy.com/rankings/wb_political_stability (accessed: 13.12.2018).
Google Scholar
Thite, M., Wilkinson, A., Budhwar, P., & Mathews, J.A., (2016), Internationalization of emerging Indian multinationals: Linkage, leverage and learning (LLL) perspective, “International Business Review”, Vol. 25 (1).
Google Scholar
Upadhyayula, R.S., Dhandapani, K., & Karna, A. (2017), The Role of Cluster Presence and Quality Certification in Internationalization and Performance of Offshore Service Providers, “Journal of International Management”, Vol. 23 (1).
Google Scholar
World Bank, Ease of Doing Business 2018 (accessed: 13.12.2018).
Google Scholar
World Bank, https://data.worldbank.org/indicator/SP.POP.SCIE.RD.P6?view=chart (accessed: 13.12.2018).
Google Scholar
Pobrania
Opublikowane
Jak cytować
Numer
Dział
Licencja
Utwór dostępny jest na licencji Creative Commons Uznanie autorstwa – Użycie niekomercyjne – Bez utworów zależnych 4.0 Międzynarodowe.