Determinants of the Quality of hotel Services in Lowersilesian Hotels and Methods for Developing Quality

Authors

  • Daria Elżbieta Jaremen Akademia Ekonomiczna we Wrocławiu, Wydział Gospodarki Regionalnej i Turystyki, Katedra Marketingu i Zarządzania Gospodarką Turystyczną

DOI:

https://doi.org/10.18778/0867-5856.11.2.03

Keywords:

hotel industry, quality, total quality management (TQM), SERVQUAL

Abstract

For contemporary hotels quality is becoming one of the most important factors strengthening their position on the highly competitive market and leading to economic success. The author attempts to define the internal and external determinants of the development of the hotel industry, as well as the factors which increase and decrease the quality of service in Lower Silesian hotels. She also presents a study of the quality of service in these hotels and discusses the methods applied.

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References

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Published

2001-12-30

How to Cite

Jaremen, D. E. (2001). Determinants of the Quality of hotel Services in Lowersilesian Hotels and Methods for Developing Quality. Turyzm/Tourism, 11(2), 43–59. https://doi.org/10.18778/0867-5856.11.2.03

Issue

Section

Articles