The Experience of Conversation and Relation with a Well-Being Chabot: Between Proximity and Remoteness

Joanna Wygnańska

doi:10.18778/1733-8077.19.4.05

Authors

Joanna Wygnańska University of Lodz, Poland

DOI:

https://doi.org/10.18778/1733-8077.19.4.05

Keywords:

Human-Chatbot Interaction, Human-Chatbot Relation, User Experience, Well-Being Chatbots, Mental Health Chatbots, Virtual Companions

Abstract

The article concerns the users’ experiences of interacting with well-being chatbots. The text shows how chatbots can act as virtual companions and, to some extent, therapists for people in their daily reality. It also reflects on why individuals choose such a form of support for their well-being, concerning, among others, the stigmatization aspect of mental health problems. The article discusses and compares various dimensions of users’ interactions with three popular chatbots: Wysa, Woebot, and Replika. The text both refers to the results of research on the well-being chatbots and, analytically, engages in a dialogue with the results discussed in the form of sociological (and philosophical) reflection. The issues taken up in the paper include an in-depth reflection on the aspects of the relationship between humans and chatbots that allow users to establish an emotional bond with their virtual companions. In addition, the consideration addresses the issue of a user’s sense of alienation when interacting with a virtual companion, as well as the problem of anxieties and dilemmas people may experience therein. In the context of alienation, the article also attempts to conceptualize that theme concerning available conceptual resources.

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Author Biography

Joanna Wygnańska, University of Lodz, Poland

Joanna Wygnańska is an assistant professor in the Department of Sociology of Culture at the Faculty of Economics and Sociology, University of Lodz. She is a member of the research team in the Center of Biographical Research and Oral History, University of Lodz, and a research assistant and contractor in national and international research projects concerning biographical research. She is the author of the scientific monograph Oswajając bałkańskie demony. Rzecz o Serbii. Dyskursywne konstruowanie serbskiej tożsamości narodowej [Taming the Balkan Demons. The Thing about Serbia. Discursive Construction of Serbian National Identity]. Her current research interests concern the experience of human relations with artificial intelligence. She mainly focuses on the analysis of human interactions with well-being chatbots. Her other research interests lie in issues of constructing national identities, discourse analysis, and biographical research. She is also fascinated by the issues related to the impact of symbolic culture on social life, especially in the context of portraying social problems through the lenses of contemporary cinema.

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