The dynamic trio: The relationship between passion, perseverance and job satisfaction
DOI:
https://doi.org/10.18778/0867-5856.34.2.06Keywords:
tour guide, passion, perseverance, job satisfaction, tourismAbstract
This work aims to enhance the understanding of the dynamic relationship between passion, perseverance and job satisfaction among tour guides, recognizing the interconnected nature of these elements and their impact on tourism experience. A quantitative survey was conducted among a representative sample of tour guides using two pre-existing validated questionnaires, allowing the results to be generalized to the entire population. The findings provide a comprehensive understanding of the complex dynamics within the tourism industry, particularly regarding tour guides. While passion, perseverance and job satisfaction are interrelated, their correlations exhibit specific characteristics; passion does not directly dictate job satisfaction, whereas perseverance is a significant contributor. This research emphasizes the importance of commitment, combining both passion and perseverance, and offers insights that can inform managerial decisions and human resources (HR) policies concerning tour guides in tourist agencies.
Downloads
References
Adams Miller, C. (2017). Getting grit: The evidence-based approach to cultivating passion, perseverance, and purpose. Sounds True.
Google Scholar
Ahmad, K.Z.B., Jasimuddin, S.M., & Kee, W.L. (2018). Organizational climate and job satisfaction: Do employees’ personalities matter? Management Decision, 56(2), 421–440. https://doi.org/10.1108/MD-10-2016-0713
Google Scholar
Akkuş, G., & Arslan, A. (2023). Work-related stress experienced by tour guides. Turyzm/Tourism, 33(2), 95–110. https://doi.org/10.18778/0867-5856.33.2.08
Google Scholar
Alegro, T., & Turnšek, M. (2020). Striving to be different but becoming the same: Creativity and destination brands’ promotional videos. Sustainability, 13(1), 139. https://doi.org/10.3390/su13010139
Google Scholar
Alegro, T., Turnšek, M., Špindler, T., & Petek, V. (2023). Introducing Amazon Explore: A digital giant’s exploration of the virtual tourism experiences. Journal of Tourism Futures. Advance online publication. https://doi.org/10.1108/JTF-02-2022-0072
Google Scholar
Ambrož, M. (2005). Sociologija turizma: Izhodišča za proučevanje potovalnih kultur. Turistica, Visoka šola za turizem.
Google Scholar
Arslan, A., & Akkus, G. (2023). Tour bus crashes from the perspective of tour guides. Tourism and Hospitality Management, 29(1), 45–58. https://doi.org/10.20867/thm.29.1.4
Google Scholar
Avsec, A., Kavčič, T., & Petrič, M. (2017). Temeljni vidiki osebnosti. Znanstvena založba Filozofske fakultete.
Google Scholar
Ayaz, N., & Demir, C. (2019). Perceived work stress factors: A study on tour guides. Journal of Tourism & Gastronomy Studies, 7(1), 415–427. https://jotags.net/index.php/jotags/article/view/579
Google Scholar
Aydogdu, S., & Asikgil, B. (2011). An empirical study of the relationship among job satisfaction, organizational commitment and turnover intention. International Review of Management and Marketing, 1(3), 43–53. https://www.econjournals.com/index.php/irmm/article/view/30
Google Scholar
Aynalem, S., Birhanu, K., & Tesefay, S. (2016). Employment opportunities and challenges in tourism and hospitality sectors. Journal of Tourism & Hospitality, 5(6), 1–5. https://www.longdom.org/archive/jth-volume-5-issue-6-year-2016.html
Google Scholar
Baum, T. (2015). Human resources in tourism: Still waiting for change? A 2015 reprise. Tourism Management, 50, 204–212. https://doi.org/10.1016/j.tourman.2015.02.001
Google Scholar
Baum, T., Kralj, A., Robinson, R.N.S., & Solnet, D.J. (2016). Tourism workforce research: A review, taxonomy and agenda. Annals of Tourism Research, 60, 1–22. https://doi.org/10.1016/j.annals.2016.04.003
Google Scholar
Cetin, G., & Yarcan, S. (2017). The professional relationship between tour guides and tour operators. Scandinavian Journal of Hospitality and Tourism, 17(4), 345–357. https://doi.org/10.1080/15022250.2017.1330844
Google Scholar
Choy, M.W.C., & Shih, C.C.C. (2022). The effect of employee uniform on job satisfaction: A case of the housekeeping department in a luxury five-star hotel in Hong Kong, China. Tourism and Hospitality Management, 28(3), 559–574. https://doi.org/10.20867/thm.28.3.5
Google Scholar
Cronbach, L.J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297–334. https://doi.org/10.1007/BF02310555
Google Scholar
Duckworth, A. (2016). Grit: The power of passion and perseverance. Scribner/Simon & Schuster.
Google Scholar
Duckworth, A.L., & Quinn, P.D. (2009). Development and validation of the short grit scale (grit-S). Journal of Personality Assessment, 91(2), 166–174. https://doi.org/10.1080/00223890802634290
Google Scholar
Fiksel, J.R. (2015). Resilient by design: Creating businesses that adapt and flourish in a changing world. Island Press.
Google Scholar
Gorenak, M. (2011). Analiza zaznavanja dejavnikov zadovoljstva slovenskih turističnih vodnikov in spremljevalcev. Naše gospodarstvo / Our Economy, 57(1/2), 26–34.
Google Scholar
Gorenak, M. (2017). Svet turističnih vodnikov in spremljevalcev: Znanstvena monografija. Pearson Education.
Google Scholar
Houlfort, N., Philippe, F.L., Vallerand, R.J., & Ménard, J. (2014). On passion and heavy work investment: Personal and organizational outcomes. Journal of Managerial Psychology, 29(1), 25–45. https://doi.org/10.1108/JMP-06-2013-0155
Google Scholar
İrigüler, F., & Güler, M. (2016). Emotional labor of tourist guides: How does it affect their job satisfaction and burnout levels? Yaşar Üniversitesi E-Dergisi / Journal of Yasar University, 11(42), 113–123. https://dergipark.org.tr/en/pub/jyasar/issue/19157/203526
Google Scholar
Jachimowicz, J.M., & Weisman, H. (2022). Divergence between employer and employee understandings of passion: Theory and implications for future research. Research in Organizational Behavior, 42, Article 100167. https://doi.org/10.1016/j.riob.2022.100167
Google Scholar
Jin, B., & Kim, J. (2017). Grit, basic needs satisfaction, and subjective well-being. Journal of Individual Differences, 38(1), 29–35. https://doi.org/10.1027/1614-0001/a000219
Google Scholar
Khan, B.M., & Khan, A.M. (2017). Grit, happiness and life satisfaction among professionals: A correlational study. Journal of Psychology and Cognition, 2(2), 123–132. https://doi.org/10.35841/psychology-cognition.2.2.123-132
Google Scholar
Kruczek, Z., Alejziak, B., & Mazanek, L. (2020). The travel guide and tour leader job market in Poland. Folia Turistica, 54, 9–44. https://doi.org/10.5604/01.3001.0014.0510
Google Scholar
Kumari, G., Joshi, G., & Pandey, K.M. (2014). Analysis of factors affecting job satisfaction of the employees in public and private sector. International Journal of Trends in Economics Management and Technology, 3(1), 11–19.
Google Scholar
Ladkin, A. (2011). Exploring tourism labor. Annals of Tourism Research, 38(3), 1135–1155. https://doi.org/10.1016/j.annals.2011.03.010
Google Scholar
Lee, T.H., & Duckworth, A.L. (2018, September–October). Organizational grit. Harvard Business Review, 96(5), 98–105.
Google Scholar
Lucas, G.M., Gratch, J., Cheng, L., & Marsella, S. (2015). When the going gets tough: Grit predicts costly perseverance. Journal of Research in Personality, 59, 15–22. https://doi.org/10.1016/j.jrp.2015.08.004
Google Scholar
Lunner Kolstrup, C., Kallioniemi, M., Lundqvist, P., Kymäläinen, H.-R., Stallones, L., & Brumby, S. (2013). International perspectives on psychosocial working conditions, mental health, and stress of dairy farm operators. Journal of Agromedicine, 18(3), 244–255. https://doi.org/10.1080/1059924X.2013.796903
Google Scholar
Maier, G.W., & Brunstein, J.C. (2001). The role of personal work goals in newcomers’ job satisfaction and organizational commitment: A longitudinal analysis. Journal of Applied Psychology, 86(5), 1034–1042. https://doi.org/10.1037/0021-9010.86.5.1034
Google Scholar
Mihalič, R. (2008). Povečajmo zadovoljstvo in pripadnost zaposlenih. Mihalič in Partner.
Google Scholar
Musek, J. (2010). Psihologija življenja. Inštitut za psihologijo osebnosti.
Google Scholar
Padlee, S.F., Thaw, C.Y., & Zulkiffli, S.N.A. (2019). The relationship between service quality, customer satisfaction and behavioural intentions in the hospitality industry. Tourism and Hospitality Management, 25(1), Article 010303. https://doi.org/10.20867/thm.25.1.9
Google Scholar
Rangus, M., & Brumen, B. (2016). Development of tourism research. Teorija in praksa, 53(4), 929–941.
Google Scholar
Rangus, M., Milošević, S., Škrbić, I., Radenković-Šošić, B., Hočevar, J., & Knežević, M. (2020). Professional and organisational commitment in the hospitality sector. Academica Turistica – Tourism and Innovation Journal, 13(2), 179–191. https://doi.org/10.26493/2335-4194.13.179-191
Google Scholar
Roberts, B.W., & Wood, D. (2006). Personality development in the context of the neo-socioanalytic model of personality. In D.K. Mroczek & T.D. Little (Eds.), Handbook of personality development (pp. 11–39). Lawrence Erlbaum Associates Publishers.
Google Scholar
Stasiak, A. (2020). Tour leaders and tour guides in the era of experience economy. Folia Turistica, 54, 99–127. https://doi.org/10.5604/01.3001.0014.0514
Google Scholar
Škerbinc, S. (2022, January). Letno poročilo o izvajanju izpitov za turistične vodnike na nacionalni ravni in upravljanje vodniškega registra za leto 2021. Turistično gostinska zbornica Slovenije. https://tgzs.si/wp-content/uploads/LETNO-POROCILO-O-IZVAJANJU-IZPITOV-ZA-TURISTICNE-VODNIKE-V-LETU-2021.pdf
Google Scholar
Tetik, N. (2016). The effects of psychological empowerment on job satisfaction and job performance of tourist guides. International Journal of Academic Research in Business and Social Sciences, 6(2), 233–251. https://doi.org/10.6007/IJARBSS/v6-i2/2026
Google Scholar
The World Federation of Tourist Guide Associations. (n.d.). The home of Global Tourist Guide Associations. https://wftga.org/about/
Google Scholar
Trdina, A., & Pušnik, M. (2023). Travel beyond place: Touring memories and displaced homecoming. Journal of Tourism and Cultural Change, 21(1), 1–16. https://doi.org/10.1080/14766825.2022.2046015
Google Scholar
Turistično gostinska zbornica Slovenije. (n.d.). Register turističnih vodnikov v Republiki Sloveniji. http://vodniki.registri.si/
Google Scholar
Vallerand, R.J., Houlfort, N., & Fores, J. (2003). Passion at work: Toward a new conceptualization. In S.W. Gilliland, D.D. Steiner, & D.P. Skarlicki (Eds.), Emerging perspectives on values in organizations (pp. 175–204). Information Age Publishing.
Google Scholar
Von Culin, K.R., Tsukayama, E., & Duckworth, A.L. (2014). Unpacking grit: Motivational correlates of perseverance and passion for long-term goals. The Journal of Positive Psychology, 9(4), 306–312. https://doi.org/10.1080/17439760.2014.898320
Google Scholar
Weiler, B., & Black, R. (2015). The changing face of the tour guide: One-way communicator to choreographer to co-creator of the tourist experience. Tourism Recreation Research, 40(3), 364–378. https://doi.org/10.1080/02508281.2015.1083742
Google Scholar
Weiler, B., & Black, R. (2021). The changing face of the tour guide: One-way communicator to choreographer to co-creator of the tourist experience. In G. Thi Phi & D. Dredge (Eds.), Critical issues in tourism co-creation (pp. 91–105). Routledge.
Google Scholar
World Tourism Organization & International Labour Organization. (2014). Measuring employment in the tourism industries: Guide with best practices. https://www.e-unwto.org/doi/epdf/10.18111/9789284416158
Google Scholar
World Travel & Tourism Council. (2020). Economic impact research. https://wttc.org/Research/Economic-Impact/economic-research/economic-impact-analysis/country-reports
Google Scholar
Yakın, M., & Erdil, O. (2012). Relationships between self-efficacy and work engagement and the effects on job satisfaction: A survey on certified public accountants. Procedia – Social and Behavioral Sciences, 58, 370–378. https://doi.org/10.1016/j.sbspro.2012.09.1013
Google Scholar
Zabukovec Baruca, P., & Čivre, Ž. (2022). Unique destination attributes as a basis of tourism experience. Academica Turistica – Tourism and Innovation Journal, 15(3), 349–362. https://doi.org/10.26493/2335-4194.15.349-362
Google Scholar
Zhang, X., Song, H., & Huang, G.Q. (2009). Tourism supply chain management: A new research agenda. Tourism Management, 30(3), 345–358. https://doi.org/10.1016/j.tourman.2008.12.010
Google Scholar
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
