Employee performance analysis of Paul Bakery Restaurant in Jakarta during the COVID-19 pandemic by measuring leadership, motivation and compensation through job satisfaction

Authors

  • Aris Budiono Management Studies Program, STIE Pariwisata Internasional, Jakarta,Wyższa Szkoła Ekonomii Turystyki Międzynarodowej, Dżakarta https://orcid.org/0000-0002-1293-0710

DOI:

https://doi.org/10.18778/0867-5856.32.1.07

Keywords:

leadership, compensation, motivation, job satisfaction, performance

Abstract

The purpose of this study is to analyze the influence of leadership, compensation and motivation, by using job satisfaction as an intervening variable, on employee performance during a crisis in the context of a company in the restaurant service sector. A tiered linear regression with two models was used: Model 1 analyzed the influence of leadership, compensation and motivation on job satisfaction while Model 2 explored the impact of leadership, compensation, motivation and job satisfaction on performance. The results showed that leadership, compensation, and motivation, simultaneously and partially, had a significant effect on job satisfaction. While together they had a substantial impact on performance, but only partially on leadership and compensation do not affect performance. There is however an indirect effect of leadership and compensation variables on performance through job satisfaction. In comparison, the motivation variable does not affect either directly or indirectly

Downloads

Download data is not yet available.

References

Abdelmoula, L., Boudabbous, S. (2020). The relationship between job satisfaction and performance at work: Case of Tunisian accounting firms. Accounting, 6 (3), 231–240 https://doi.org/10.5267/j.ac.2020.3.003
Google Scholar DOI: https://doi.org/10.5267/j.ac.2020.3.003

Alkadash, T.M., Alamarin, F. (2021). An integrative conceptual framework on employee performance during COVID-19 pandemic for Bahrain SMEs. Psychology and Education, 58 (2), 3812–3817.
Google Scholar

Alrawahi, S., Sellgren, S.F., Altouby, S., Alwahaibi, N., Brommels, M. (2020). The application of Herzberg’s two-factor theory of motivation to job satisfaction in clinical laboratories in Omani hospitals. Heliyon, 6 (9), e04829 https://doi.org/10.1016/j.heliyon.2020.e04829
Google Scholar DOI: https://doi.org/10.1016/j.heliyon.2020.e04829

An, J., Liu, Y., Sun, Y., Liu, C. (2020). Impact of work–family conflict, job stress and job satisfaction on seafarer performance. International Journal of Environmental Research and Public Health, 17 (7), 2191 https://doi.org/10.3390/ijerph17072191
Google Scholar DOI: https://doi.org/10.3390/ijerph17072191

Baquero, A., Delgado, B., Escortell, R., Sapena, J. (2019). Authentic leadership and job satisfaction: A fuzzy-set qualitative comparative analysis (fsQCA). Sustainability, 11 (8), 2412 https://doi.org/10.3390/su11082412
Google Scholar DOI: https://doi.org/10.3390/su11082412

Bieńkowska, A., Tworek, K. (2020). Job performance model based on Employees’ Dynamic Capabilities (EDC). Sustainability, 12 (6), 2250 https://doi.org/10.3390/su12062250
Google Scholar DOI: https://doi.org/10.3390/su12062250

Budiono, A. (2021). Pengaruh kualitas produk, persepsi harga, promosi, lokasi, kualitas pelayanan terhadap loyalitas konsumen melalui kepuasan konsumen di rumah makan Bebek Kaleo Tebet Jakarta Selatan dimasa pandemi COVID-19.
Google Scholar

SEGMEN Jurnal Manajemen Dan Bisnis, 17 (2), 223–247 https://doi.org/10.37729/sjmb.v17i2.6868
Google Scholar DOI: https://doi.org/10.37729/sjmb.v17i2.6868

Cabanas, S., Proença, T., Carozzo-Todaro, M. (2020). Pay for individual performance: Aiding or harming sustainable intrinsic motivation? Sustainability, 12 (16), 6322 https://doi.org/10.3390/SU12166322
Google Scholar DOI: https://doi.org/10.3390/su12166322

Chairina, R.R.L., Sularso, R.A., Tobing, D.S.K., Irawan, B. (2019). Determinants of nurse performance in accredited Indonesian private hospitals. Problems and Perspectives in Management, 17 (1), 163–175 https://doi.org/10.21511/ppm.17(1).2019.15
Google Scholar DOI: https://doi.org/10.21511/ppm.17(1).2019.15

Chan, S.C.H. (2019). Participative leadership and job satisfaction: The mediating role of work engagement and the moderating role of fun experienced at work. Leadership and Organization Development Journal, 40 (3), 319–333 https://doi.org/10.1108/LODJ-06-2018-0215
Google Scholar DOI: https://doi.org/10.1108/LODJ-06-2018-0215

Chandrawaty, C., Widodo, W. (2020). The mediation mechanism effect of self-efficacy and achievement motivation on job satisfaction: The personality perspective. Journal of Xi’an University of Architecture & Technology, 12 (5), 258–266 https://doi.org/10.37896/jxat12.05/1426
Google Scholar DOI: https://doi.org/10.37896/JXAT12.05/1426

Chen, J.K.C. (2020). Perspective on the influence of leadership on job satisfaction and lower employee turnover in the mineral industry. Sustainability, 12 (14), 5690 https://doi.org/10.3390/su12145690
Google Scholar DOI: https://doi.org/10.3390/su12145690

Donthu, N., Gustafsson, A. (2020). Effects of COVID-19 on business and research. Journal of Business Research, 117, 284–289 https://doi.org/10.1016/j.jbusres.2020.06.008
Google Scholar DOI: https://doi.org/10.1016/j.jbusres.2020.06.008

Eliyana, A., Ma’arif, S., Muzakki (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25 (3), 144–150 https://doi.org/10.1016/j.iedeen.2019.05.001
Google Scholar DOI: https://doi.org/10.1016/j.iedeen.2019.05.001

Eroğlu, U., Kiray, İ. (2020). A field study of the effect of motivation factors on performance of the salesperson. Contemporary Studies in Economic and Financial Analysis, 104, 135–150 https://doi.org/10.1108/s1569-375920200000104009
Google Scholar DOI: https://doi.org/10.1108/S1569-375920200000104009

Gopal, R., Singh, V., Aggarwal, A. (2021). Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19. Education and Information Technologies, 26, 6923–6947 https://doi.org/10.1007/s10639-021-10523-1
Google Scholar DOI: https://doi.org/10.1007/s10639-021-10523-1

Hao, F., Xiao, Q., Chon, K. (2020). COVID-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda. International Journal of Hospitality Management, 90, 102636 https://doi.org/10.1016/j.ijhm.2020.102636
Google Scholar DOI: https://doi.org/10.1016/j.ijhm.2020.102636

Idris, I., Adi, K.R., Soetjipto, B.E., Supriyanto, A.S. (2020). The mediating role of job satisfaction on compensation, work environment, and employee performance: Evidence from Indonesia. Entrepreneurship and Sustainability Issues, 8 (2), 735–750 http://doi.org/10.9770/jesi.2020.8.2(44)
Google Scholar DOI: https://doi.org/10.9770/jesi.2020.8.2(44)

Laksono, B.D., Iqbal, M.A. (2020). Effect of leadership and motivation on the employee performance through work environment as intervening variable (case study at PT ATS).
Google Scholar

European Journal of Business and Management, 12 (3), 74–82 https://doi.org/10.7176/ejbm/12-3-09
Google Scholar DOI: https://doi.org/10.7176/EJBM/12-3-09

Laras, T., Jatmiko, B., Susanti, F.E., Susiati, S. (2021). The effect of work environment and compensation on work motivation and performance: A case study in Indonesia. The Journal of Asian Finance, Economics and Business, 8 (5), 1065–1077 https://doi.org/10.13106/jafeb.2021.vol8.no5.1065
Google Scholar

Lolowang, N.L., Troena, E.A., Djazuli, A., Aisjah, S. (2019). The effect of leadership and organizational culture on employee performance that is educated by motivation (study on the implementation empowerment programs in Jayapura city). Problems and Perspectives in Management, 17 (1), 268–277 https://doi.org/10.21511/ppm.17(1).2019.23
Google Scholar DOI: https://doi.org/10.21511/ppm.17(1).2019.23

Mahmood, S., Hamid, K. bin A., Badlishah, S. bin (2021). The effect of human resource management practices on employee performance. Turkish Journal of Computer and Mathematics Education, 12 (3), 2900–2911 https://doi.org/10.17762/turcomat.v12i3.1321
Google Scholar DOI: https://doi.org/10.17762/turcomat.v12i3.1321

Musinguzi, C., Namale, L., Rutebemberwa, E., Dahal, A., Nahirya-Ntege, P., Kekitiinwa, A. (2018). The relationship between leadership style and health worker motivation, job satisfaction and teamwork in Uganda. Journal of Healthcare Leadership, 10, 21–32 https://doi.org/10.2147/JHL.S147885
Google Scholar DOI: https://doi.org/10.2147/JHL.S147885

Mustofa, A., Muafi, M. (2021). The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior. International Journal of Research in Business and Social Science (2147–4478), 10 (1), 95–106 https://doi.org/10.20525/ijrbs.v10i1.1019
Google Scholar DOI: https://doi.org/10.20525/ijrbs.v10i1.1019

Muttaqin, G.F., Taqi, M., Arifin, B. (2020). Job performance during COVID-19 pandemic: A study on Indonesian startup companies. Journal of Asian Finance, Economics and Business, 7 (12), 1027–1033 https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.1027
Google Scholar DOI: https://doi.org/10.13106/jafeb.2020.vol7.no12.1027

Ngwenya, B., Pelser, T. (2020). Impact of psychological capital on employee engagement, job satisfaction and employee performance in the manufacturing sector in Zimbabwe. SA Journal of Industrial Psychology / SA Tydskrif vir Bedryfsielkunde, 46 (0), a1781 https://doi.org/10.4102/sajip.v46i0.1781
Google Scholar DOI: https://doi.org/10.4102/sajip.v46i0.1781

Nur, I., Widhi, L. (2019). The effect of leadership on job satisfaction, work motivation and performance of employees: Studies in AMIK Yapennas Kendari. African Journal of Business Management, 13 (14), 465–473 https://doi.org/10.5897/ajbm2019.8794
Google Scholar DOI: https://doi.org/10.5897/AJBM2019.8794

Nurdiansyah, R., Mariam, S., Ameido, M.A., Ramli, A.H. (2020). Work motivation, job satisfaction and employee performance. Business and Entrepreneurial Review, 20 (2), 153 https://doi.org/10.25105/ber.v20i2.8006
Google Scholar DOI: https://doi.org/10.25105/ber.v20i2.8006

Pancasila, I., Haryono, S., Sulistyo, B.A. (2020). Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia. Journal of Asian Finance, Economics and Business, 7 (6), 387–397 https://doi.org/10.13106/jafeb.2020.vol7.no6.387
Google Scholar DOI: https://doi.org/10.13106/jafeb.2020.vol7.no6.387

Paramita, E., Lumbanraja, P., Absah, Y. (2020). The influence of organizational culture and organizational commitment on employee performance and job satisfaction as a moderating variable at PT. Bank Mandiri (Persero), Tbk. International Journal of Research and Review, 7 (3), 273–286.
Google Scholar

Permadi, I.K.O., Landra, N., Kusuma, I.G.A.E.T., Sudja, I.N. (2018). The impact of compensation and work environment towards job satisfaction to affect the employee performances. International Journal of Management and Commerce Innovations, 6 (2), 1248–1258.
Google Scholar

Phuong, T.T.K., Vinh, T.T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10 (6), 698–713 https://doi.org/10.18488/journal.aefr.2020.106.698.713
Google Scholar DOI: https://doi.org/10.18488/journal.aefr.2020.106.698.713

Pratomo, B.D., Arifin, Z. (2020). The effect of school principal’s servant leadership of vocational schools in Temanggung Regency. International Journal of Applied Business and International Management, 5 (3), 1–12 https://doi.org/10.32535/ijabim.v5i3.975
Google Scholar DOI: https://doi.org/10.32535/ijabim.v5i3.975

Pudyaningsih, A.R., Dwiharto, J., Ghifary, M.T. (2020). The role of work satisfaction as a mediation leadership on employee performance. Management Science Letters, 10 (16), 3735–3740 https://doi.org/10.5267/j.msl.2020.7.039
Google Scholar DOI: https://doi.org/10.5267/j.msl.2020.7.039

Ratnasari, S.L., Sutjahjor, G., Adam (2019). Employees’ performance: Organizational culture and leadership style through job satisfaction. Humanities & Social Sciences Reviews, 7 (5), 597–608 https://doi.org/10.18510/hssr.2019.7569
Google Scholar DOI: https://doi.org/10.18510/hssr.2019.7569

Ridha, M., Mahfudnurnajamuddin, N.M., Semmaila, B., Mursalim, M. (2020). The mediating role of job satisfaction in the development of officer’s performance. European Journal of Business and Management Research, 5 (5), 1–7 http://dx.doi.org/10.24018/ejbmr.2020.5.5.518
Google Scholar DOI: https://doi.org/10.24018/ejbmr.2020.5.5.518

Rita, M., Randa Payangan, O., Rante, Y., Tuhumena, R., Erari, A. (2018). Moderating effect of organizational citizenship behavior on the effect of organizational commitment, transformational leadership and work motivation on employee performance. International Journal of Law and Management, 60 (4), 953–964 https://doi.org/10.1108/IJLMA-03-2017-0026
Google Scholar DOI: https://doi.org/10.1108/IJLMA-03-2017-0026

Rivai, V., Bachtiar, Amar, B.R. (2013). Pemimpin dan kpemimpinan dalam organisasi. 1st ed. Jakarta: Rajawali Pers.
Google Scholar

Robbins, S.P., Judge, T.A. (2013). Organizational behavior. 15th ed. Boston: Pearson.
Google Scholar

Rosalia, P.D., Mintarti, S., Heksarini, A. (2020). The effect of compensation and motivation on job satisfaction and employee performance at SMK Medika Samarinda. Saudi Journal of Business and Management Studies, 5 (7), 448–454 https://doi.org/10.36348/sjbms.2020.v05i07.009
Google Scholar DOI: https://doi.org/10.36348/sjbms.2020.v05i07.009

Rustandi, T. (2021). Determinant of performance of steel industry supervisors in Indonesia. International Journal of Advanced Research, 9 (3), 657–665 https://doi.org/10.21474/ijar01/12630
Google Scholar DOI: https://doi.org/10.21474/IJAR01/12630

Saluy, A.B., Raharjo, S. (2021). Effect of leadership, work motivation, and compensation for job satisfaction at work (case study at PT. Agung Solusi Trans). Saudi Journal of Business and Management Studies, 6 (8), 317–326.
Google Scholar

Segura-Camacho, A., García-Orozco, J.J., Topa, G. (2018). Sustainable and healthy organizations promote employee well-being: The moderating role of selection, optimization, and compensation strategies. Sustainability, 10 (10), 3411 https://doi.org/10.3390/su10103411
Google Scholar DOI: https://doi.org/10.3390/su10103411

Shen, G.C., Nguyen, H.T.H., Das, A., Sachingongu, N., Chansa, C., Qamruddin, J., Friedman, J. (2017). Incentives to change: Effects of performance-based financing on health workers in Zambia. Human Resources for Health, 15 (1), 20 https://doi.org/10.1186/s12960-017-0179-2
Google Scholar DOI: https://doi.org/10.1186/s12960-017-0179-2

Simamora, H. (2014). Manajemen sumber daya manusia. Yogyakarta: Bagian Penerbitan STIE YPKN.
Google Scholar

Sutrisno, E. (2016). Manajemen sumber daya manusia. 8th ed. Jakarta: Kencana.
Google Scholar

Tiwari, P., Chowdhary, N. (2021). Has COVID-19 brought a temporary halt to overtourism? Turyzm/Tourism, 31 (1), 89–93 https://doi.org/10.18778/0867-5856.31.1.20
Google Scholar DOI: https://doi.org/10.18778/0867-5856.31.1.20

Wirawan (2015). Evaluasi kinerja sumber daya manusia: Teori, aplikasi, dan penelitian. 1st ed. Jakarta Selatan: Salemba Empat.
Google Scholar

Wolor, C.W., Supriyati, Y., Purwana, D. (2019). The effect of work stress, compensation and motivation on the performance of sales people. International Journal of Innovation, Creativity and Change, 9 (5), 252–269.
Google Scholar

Yan-Li, S., Hassan, D. (2018). Leadership behaviour on job satisfaction in Malaysian national secondary schools: Motivation and hygiene satisfaction. Malaysian Online Journal of Educational Management, 6 (3), 48–67 https://doi.org/10.22452/mojem.vol6no3.3
Google Scholar DOI: https://doi.org/10.22452/mojem.vol6no3.3

Published

2022-09-15

How to Cite

Budiono, A. (2022). Employee performance analysis of Paul Bakery Restaurant in Jakarta during the COVID-19 pandemic by measuring leadership, motivation and compensation through job satisfaction. Turyzm/Tourism, 32(1), 141–157. https://doi.org/10.18778/0867-5856.32.1.07

Issue

Section

Articles