Komunikacja mobilna w wymianie informacji o produktach – porównanie międzynarodowe
DOI:
https://doi.org/10.18778/0208-6018.334.07Słowa kluczowe:
komunikacja mobilna, teoria komunikacji internetowej, serwisy społecznościoweAbstrakt
Głównym celem artykułu jest identyfikacja stopnia wykorzystania serwisów społecznościowych w komunikacji związanej z gromadzeniem informacji o produktach przy zastosowaniu urządzeń mobilnych (komunikacja mobilna). Problem badawczy został przedstawiony w świetle teorii komunikacji internetowej. W realizacji celu głównego dokonano próby odpowiedzi na dwa pytania badawcze: po pierwsze, czy istnieje związek między rodzajami produktów a częstotliwością gromadzenia i przekazywania informacji o produktach za pośrednictwem serwisów społecznościowych, po drugie, jaką rolę w tej komunikacji odgrywają urządzenia mobilne. Studia literaturowe zostały uzupełnione badaniami empirycznymi, które przeprowadzono w czterech krajach – Chinach, Polsce, Stanach Zjednoczonych oraz Turcji. W badaniach empirycznych wykorzystano dwie metody badawcze: PAPI (Paper and Pen Personal Interview) i CAWI (Computer Assisted Web Interview). Badania empiryczne pokazały duże wykorzystanie urządzeń mobilnych (tj. smartfonów oraz tabletów) w komunikacji (gromadzeniu i poszukiwaniu informacji o produktach) za pośrednictwem serwisów społecznościowych, szczególnie w odniesieniu do takich produktów jak urządzenia elektroniczne, a także odzież i obuwie.
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