NOWAK, Katarzyna. Retail Customer Service in the Credit Process at the Pre-Contract Stage. Journal of Finance and Financial Law, [S. l.], v. 4, n. 20, p. 25–38, 2018. DOI: 10.18778/2391-6478.4.20.03. Disponível em: https://czasopisma.uni.lodz.pl/fipf/article/view/9144. Acesso em: 18 apr. 2025.