SZEWCZYK, Monika. Ethical aspects of communication with clients in phone banking. Journal of Finance and Financial Law, [S. l.], v. 2, n. 14, p. 67–78, 2017. DOI: 10.18778/2391-6478.2.14.06. Disponível em: https://czasopisma.uni.lodz.pl/fipf/article/view/2149. Acesso em: 7 dec. 2025.